 Executive
Training
Executive Training is a shorter training
program developed for those who will neither be involved in daily case
entry, nor in System Administrator responsibilities.
It was specially designed to save time
for those executives who will need training in the general operation of
DTAS, without the more time consuming details that are covered in the
Data Entry/Case Management and System Administrator training.
There are a number of reasons why you may
find it important that individuals who are not involved in the
day-to-day operation of an automated system are not ignored in the
installation and training process.
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First, DTAS will greatly extend the
capabilities of your organization. For any executive to properly
represent this increased capability to others outside the
organization, they should have some familiarity with the system.
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Second, the conversion to more fully
automated methods of case tracking will have ramifications for all
aspects of the operation of your organization. Consequently, a review
of how these changes affect the organization is valuable for those not
directly involved in using the system.
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Third, many of these executives are at
the top of their department or organization. It has been shown that, regardless of
the features and capabilities of the software, it takes the support of
the leaders in the organization to make a successful transition to
more fully automated systems. It is especially difficult to obtain
this support without an understanding of how the automated system is
used in case management.
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Finally, some understanding of the
capabilities of the DTAS software is invaluable in formatting requests
for information. If those making the request lack this understanding,
it will be difficult to obtain the full benefits of an automated
system. A good understanding of these capabilities will assist
executives in preparing budget proposals, monitoring staff operations,
and generally contribute to better operations management.
Executive Training can
be conducted as inexpensive, Internet- based or classroom training.
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All too often, software developers
ignore some of
the most important facts about today�s technology.
For example, in spite of the
proliferation of new technology, according to research funded by MCI and
conducted by clinical psychologist Michelle Weil, about
70 percent
of office workers feel hesitant or resistant about technology.
Only 30 percent are "Eager Adopters" who look forward to getting
the newest technology with all the bells and whistles (please see
Technostress)
While DTAS is an exceptionally easy
system to learn and use, there is still a certain level of psychological
resistance among some executives. Training classes can help to
overcome this resistance, and provide an increased confidence that can
ensure the best return on your software investment. |
