Court Mediation/ Arbitration Services

There are few courts today that have not recognized the considerable savings through the use of Alternative or Appropriate Dispute Resolution services (ADR). 

DTAS (Dispute Tracking and Analysis System) takes that savings even further by significantly reducing the day to day costs of managing ADR services for the court. 

DTAS has been cutting costs and improving the quality of ADR services since 1990. It includes a combination of critical time-saving features that some say "...can turn one person into three!"^*, including:

• Tools to ensure a timely response.
• Scheduling tools to keep you on track.
• Features for automatic analysis of case statistics.
• Productivity tools that could save you thousands in staff time.
• And much more...

DTAS provides you with a combination of productivity tools not seen in any other software of its kind.

Much more than software alone...

When you select DTAS, you also get much more than software alone.  You get the combined practical experience of literally thousands of case management professionals working in the field nationwide and collected for over 20 years.  This is a level of experience that not even the largest organizations can duplicate.

More Capable and More Affordable...

The cost of this ongoing development effort has also been shared across a variety of programs nationwide.  This range of experience has not only made DTAS more flexible and more capable, it has also made it more affordable.

Just a small sample of benefits:

• Improved response times - DTAS helps you respond quickly and accurately to complainants and respondents, raising satisfaction scores.
• Easy to use - Quickly enter case and individual information, and monitor case progress, with unique time saving features, and our trademark Smart Data Entry^TM and Keyless Entry^TM capability.
• Improved productivity - Productivity tools have been developed from case managers involved with a wide variety of case types and issues.  The range of this experience has led to a combination of time-saving features not yet seen in any other software.  One program manager was inspired to say "...it can turn one person into three!" 
• Meet important deadlines - Multiple warning systems were designed to automatically notify you of approaching deadlines.  Automatic features can even generate correspondence at prearranged times well before a response deadline.
• Useful metrics - complete a wide variety of case analysis in seconds with just a click of your mouse
• Much more than software alone - Experience counts! With DTAS you get the combined practical experience of thousands of case management professionals working in the field nationwide and collected over 20 years.  This is a level of experience not even the largest organizations can duplicate.
• Ongoing improvement tools - With extensive reporting directly to Excel spreadsheets, chart your progress and identify trends and opportunities for improvement in services.
• Automatic metrics - Statistics are calculated for you automatically every night with our trademark After Hours feature, so timely data is always available.
• Ongoing development - Technology is changing fast, and software can become obsolete quickly.  We made a long term commitment over 20 years ago, and have released new versions of DTAS approximately twice per year since 1990.  These releases have helped our clients take full advantage of the newest technology and operating systems, while also providing them with additional time saving features for case management.
• Cost accounting - Track time spent on a case in any number of cost categories, and obtain automatic costing reports to help determine the true costs of managing a case (please see Cost Accounting and Analysis).

More Flexible, More Capable...

The flexibility built into the DTAS design has allowed court programs to easily configure the system for a wide variety of complaints, including Civil, Small Claims, Family Law, Juvenile Delinquency, Probate, and Dependency. 

While these programs can differ considerably in their data collection and management needs, the EZ Configure^TM options in the DTAS software can allow non-technical staff to customize the software for each of these varied programs. 

In addition, service needs can change over time.  The same flexibility that allows DTAS to be customized for various types of ADR programs, also ensures it can quickly and easily be adjusted to meet changing requirements within any one program. 

Multiple Office Management (MOM)...

DTAS also includes a number of special modules for integrating data across multiple offices or programs that can virtually eliminate data entry errors and speed up the transfer of cases. 

Integrated Data Services will allow the specifics of any court case to be electronically transmitted to the mediation or arbitration program automatically. 

In addition, our Remote Office Management (ROM)^TM feature can ensure that case data flows across town, across the state, or across countries automatically. 

Plus, the Multiple Office Management (MOM)^TM module can allow different programs like Civil Cases and Juvenile Delinquency to use the same basic interface, while still customizing the amount and types of data collected in each program.

We recommend you contact us to arrange for your own free, personal demonstration over the Internet and see for yourself the time, effort, and money it can save.

^*Please contact us for a personal demonstration to see for yourself how much time you can save with DTAS.

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